Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
About the role
- Customer Support Engineer providing exceptional support for Zoho's SaaS products in the European market. Collaborating with teams to resolve technical issues and assist customers in optimizations.
Responsibilities
- Becoming a subject matter expert on Zoho's suite of business applications, mastering their features, configurations, and integration capabilities.
- Serving as a trusted technical advisor for our Spanish-speaking customers via phone, chat, and email, providing in-depth troubleshooting and solution guidance.
- Collaborating with cross-functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
- Assisting customers in configuring integrations and automations to optimize their workflows and validate proof-of-concept solutions.
- Contributing to a culture of continuous improvement by documenting best practices, refining internal processes, and sharing knowledge across teams.
- Maintaining accurate case records and insights to help enhance both customer experience and product quality.
Requirements
- 3–5 years of experience in technical support, SaaS support, or system administration roles.
- Fluent proficiency in Spanish and a strong command of English, both written and verbal. This is mandatory for supporting our key market.
- Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API-based workflows is an advantage.
- A natural ability to solve problems and analyse complex issues.
- An adaptable mindset and a willingness to learn new product features quickly.
- Comfortable working in a collaborative, in-office environment.
- Bonus Skills: Basic programming or scripting knowledge.
- Experience working with REST APIs.
- Familiarity with database concepts.
- Experience configuring or troubleshooting SaaS integrations.
Benefits
- 27 days vacation excluding public holidays and statutory holidays.
- Health Insurance.
- Company lunch provided for when employee is in the office.
- MacBook, mobile, and paid SIM for business use.
- Company-paid travel insurance for business purposes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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