IT Support Technician addressing technical issues and assisting users in IT department. Responsible for equipment maintenance and user training within the company.
CM
Hybrid Customer/Technical Support Representative
Posted 5 days ago
About the role
- Premium Support Rep at Concord Technologies assisting healthcare customers with document exchange solutions. Focused on customer service and support using AI-driven technology in a hybrid work environment.
Responsibilities
- Focus of position is assisting customers using NEXTSTEP and Concord’s secure document exchange solutions, leveraging AI to help healthcare customers to manage healthcare workflow processes.
- Provide customer support via trouble-ticketing system and live calls (phone or Microsoft Teams).
- Attend and participate in daily meetings.
- Escalate requests to next tier when necessary.
- 100% dedicated to providing customers with a superior support experience.
Requirements
- Prior customer service and/or technical support experience.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills with the ability to interact professionally with both customers and coworkers across different functional groups.
- Ability to independently multi-task, prioritize and resolve urgent issues, be process-oriented, and have a high attention to detail.
- Working knowledge with Windows, Microsoft Office, and basic understanding of cloud/virtualization technology.
- Previous experience with Microsoft Azure, document management or healthcare IT is a plus.
Benefits
- 401K plan w/ 6% company match (vests immediately)
- Flex-Time off + sick time
- 10 company holidays
- Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost).
- For employees + dependents, Concord covers 60% of premiums.
- Voluntary insurance options: Pet insurance, Employee Life and AD&D, Spousal Life and AD&D, Child Life and AD&D
- Paid Parental Leave program
- Free unlimited ORCA card (Seattle area residents)
- Employee Rewards and Recognition through NectarHR
- Unlimited access to Udemy for Business
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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