Technical Support Engineer providing second - line iD Cloud support for North America at Nedap Retail. Collaborating with global teams and troubleshooting complex technical issues.
About the role
- Systems Management Specialist maintaining and optimizing IT infrastructure for clients. Collaborating on innovative solutions and troubleshooting issues to ensure peak performance.
Responsibilities
- Ensure the smooth operation of our customers’ IT infrastructure.
- Maintain and optimize systems for peak performance.
- Troubleshoot critical customer situations and provide timely solutions.
- Size and optimize systems to ensure world-class business performance.
- Collaborate on cutting-edge technologies and innovative solutions.
Requirements
- Engineer with 5+ years of experience in Electronic Data Interchange.
- Proficient in Applicability Statement 2 (AS2), IBM Sterling Gentran, and Secure File Transfer Protocol (SFTP).
- Proven experience in managing, monitoring and troubleshooting Electronic Data Interchange transactions.
- Monitor daily EDI traffic, investigate transmission failures, and resolve issues.
- Develop, test, and maintain EDI maps using tools like IBM Sterling Gentran.
- Coordinate with stakeholders to set up, test, and implement new EDI connections.
- Analyze failed translation processes, identify root causes of data errors, and apply corrective actions.
- Maintain technical documentation for EDI processes, workflows, and partner configurations.
- Work with internal and external teams to optimize data interchange processes.
- A solid understanding of operating systems (such as Windows, Linux, Mainframe, IBM i).
Benefits
- Flexible, supportive environment
- Be Well programs designed to support financial, mental, physical, and social health
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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