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EletromidiaCustomer Success Supervisor, SMB
Supervisor managing customer success processes for a prominent Out of Home media company in Brazil. Overseeing pre - sales, renewals, and customer growth initiatives with an emphasis on efficiency.
About the role
- Assisting other CSMs across our global customer base, providing specialized training and support to customers with multi-platform adoption potential to ensure an unmatched customer experience
- Developing expert knowledge on our Client's platform (specifically in our tools for Snapchat, TikTok, Twitter, Google) and the wider digital advertising landscape to troubleshoot customer issues and bolster feature adoption
- Maintaining a keen drive to meet and exceed targets, fostering adoption of emerging platforms, and driving commercial growth on Emerging Platforms
- Effectively collaborating with various internal teams, including Sales, Marketing, Technical Solutions, Services, Product, and Engineering
Requirements
- Bring 3+ years of experience in customer success or related customer-facing roles
- Can rapidly adapt to new tools and processes
- Possess deep knowledge of emerging social advertising platforms (Meta, Snapchat, TikTok, Twitter, Google, etc.)
- Are a proactive problem-solver with a positive attitude and a strong desire to facilitate customer success
- Are results-driven, able to meet commercial targets and productivity goals
- Can effectively communicate complex concepts and translate data into actionable insights
- Are very confident, with excellent oral and written communication skills and a love of teaching
- Display a high degree of independence, including the ability to solve technical issues and learn new features independently.
- High energy and exceptional organizational skills
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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