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About the role
- Customer Success Director acting as site lead for client relationships in South Korea. Managing post-sales execution and driving adoption of IonQ's quantum cloud platform.
Responsibilities
- Act as the post-sales “site lead” for South Korea, owning the health of the client relationships and contract after deal close.
- Ensure contract is executed as agreed, stakeholders stay aligned across multiple workstreams, and the customer fully adopts and consumes IonQ’s platform.
- Drive top-down post-sales program management across interconnected workstreams (system build, facilities/data centre readiness, networking, platform support).
- Keep IonQ and the customer aligned on milestones, risks, and dependencies.
- Help translate the contract into an executable plan, remove adoption blockers, and ensure the customer realizes value from the partnership.
- Increase adoption and consumption, improve customer and contract satisfaction, and help position South Korea as a scalable growth region for IonQ over time.
- Own adoption/consumption for clients: onboard users to IonQ Quantum Cloud, track usage, and drive adoption.
- Run post-sales execution as the single accountable lead.
- Lead stakeholder management and monthly reporting.
- Build the customer success operating system for the account.
Requirements
- Strong experience leading complex, cross-functional customer programs in a technical environment
- The judgement and presence to navigate ambiguity, read the room, and keep both IonQ and the customer aligned
- Comfortable working with technical teams, understanding platform usage signals, and ensuring we deliver to the letter and spirit of the contract.
- Fluent Korean and ability to be based in South Korea with 3 days/week on-site expectation.
- Proven program / project leadership across multiple dependent workstreams (delivery, onboarding, facilities/ops, technical stakeholders).
- Enough technical credibility to work with quantum/HPC-adjacent stakeholders (HM preference: advanced degree in Physics or related STEM).
- Strong customer exec presence + contract discipline (manage expectations, prevent delivery/contract misalignment, drive satisfaction).
- Demonstrated ability to drive measurable adoption/consumption in a platform/technical product environment (can point to usage lift, retention improvement, or time-to-value reduction).
- Strong cross-cultural stakeholder leadership with evidence of navigating Korean institutional contexts (government, research, or large enterprise), balancing diplomacy with firmness when commitments slip.
Benefits
- Be part of a team that’s shaping the future of quantum. We offer more than just a role, you’ll join a world class community of scientists, engineers and innovators working to unlock the full potential of quantum computing.
- We offer a range of benefits, including opportunities to further your career alongside industry leaders, a competitive salary with IonQ stock options, an annual performance bonus, generous annual leave, flexible hybrid working, private medical and dental insurance for you and your family, and much more.
- Join us and be part of the future of quantum computing.
- We’re proud to be an equal opportunity employer and welcome applicants from all backgrounds.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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