Account Manager nurturing customer relationships in the energy sector with a focus on strategic transformation. Combining business acumen with a hands - on approach to drive sustainable growth.
About the role
- Associate Manager leading Key Account Management for ZALORA's fashion business in Malaysia. Engaging with brands and improving partnerships while ensuring operational success and sales targets.
Responsibilities
- Lead the team to engage and build a healthy relationship with assigned portfolio brands to enhance the partnership between Zalora and brand
- Monitor any issues and problems faced by brands and deal with complaints to maintain trust
- Interact with stakeholders from different teams to ensure the brand receive adequate support so that all operational SLAs are well maintained creating a good 1SS experience
- Ensure the Key Account team monitors the performance of the onboarded brands to achieve sales target
- Constantly willing to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brands to adopt new tools and features to drive customer engagement and retention
- Lead end-to-end projects from planning to completion, managing small to medium projects with cross-functional team support
- Ensure the team works closely with brands to ensure a healthy level of inventory in the warehouse to support daily sales and during campaigns
- Analyze and prepare monthly performance figures for the management with active participation in monthly business reviews with the brands
Requirements
- Bachelor's degree is a minimum, higher qualification preferred
- 5-6 years of working experience in the field of Account Management, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C Logistic.
- Experience in managing a wide array of stakeholders and driving successful projects is a must
- Experience in leading a team
- Strong Microsoft Office skills (Excel, Word and PowerPoint)
- Number-oriented person, skilled in working with data tools
- Interest in driving business improvements through analysis and data-driven decision making
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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