Drive end - to - end sales for high - value accounts, from prospecting and discovery to negotiation and onboarding. Use methodologies like SPICED, SPIN, MEDDIC and CRM tools to build a predictable, high - performing pipeline.
About the role
- IT Support role providing technical assistance and resolving software and hardware issues for clients. Maintaining systems and ensuring smooth operational processes in a dynamic IT service environment.
Responsibilities
- Provide technical assistance
- Troubleshoot and resolve software and hardware issues
- Maintain systems to ensure smooth operation
- Assist users with their technical problems
- Analyze and support customers' software issues
- Help users with IT questions and problems
- Install and maintain software
- Identify and resolve technical faults
- Log, manage, and coordinate support requests
- Handle customers' technical inquiries
- Train users on our software products
- Design and deliver technical workshops, both on-site and virtually
- Support our consulting team
- Coordinate our release deliveries
- Take responsibility for operational processes
- Support software testing
Requirements
- Completed vocational training as an IT management assistant (Kaufmann/-frau für Informationsmanagement) or as an IT specialist (Fachinformatiker), ideally with experience in a fintech company, bank, or insurance
- Several years of experience in 1st and 2nd level support
- High self-motivation and an independent, structured approach to work
- Enjoys tinkering and finding new solutions
- Strong communication skills and team spirit
- Excellent knowledge of MS Office and other relevant software applications
- German language skills at least at C1 level; good English skills are a plus
- Strong conceptual and analytical skills with a strong solution orientation
Benefits
- Flexible working hours with a hybrid work model
- State-of-the-art technical equipment
- 30 days of annual leave per year
- Company bike leasing
- Deutschlandticket (Germany-wide public transport pass)
- Personalized training budget for your professional growth
- Regular team events
- Annual company days on the Algarve in Portugal
- Annual team visit to the Wiesn (Oktoberfest)
- Fruit, beverages, coffee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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