Hybrid Human Resources Coordinator

at Yum! Center for Global Franchise Excellence

• Job title: Human Resources Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Oracle
• Location requirements: Hybrid, Gurgaon, India

About the role

• Benefits Delivery Coordinator supporting Tier 1 benefits operations with tasks in reporting, data validation, and invoice processing. Requires strong attention to detail and process orientation.

Responsibilities

• Run and validate recurring leave reports, including absence validation, fiscal period reporting, intermittent leave, LOA benefit reporting, and sweeper reports.
• Monitor inbound file loads from leave vendor and resolve employee data discrepancies in partnership with PCX Analyst and vendor.
• Track and reconcile leave billing, premium collections, arrears processes, and carrier reporting.
• Identify trends, discrepancies, or recurring data issues and escalate to PCX Analyst as appropriate.
• Maintain and follow established SOPs to ensure consistent and accurate process execution.
• Recommend process improvements and support documentation updates as workflows evolve.
• Manage and action accrual and balance inquiries related to vacation and sick leave received via Oracle work queue.
• Review employee records to validate accrual calculations and current leave balances.
• Respond to routine inquiries using established policies and SOPs.
• Escalate complex or policy-driven questions to the PCX Analyst.
• Monitor shared Benefits and Leave mailboxes.
• Route complex or policy-driven cases to appropriate PCX SMEs with relevant context and documentation.
• Ensure timely acknowledgment and tracking of inbound requests.
• Identify recurring inquiry themes and partner with PCX Analyst/COE on process enhancements and efficiency improvements.
• Review, validate, and prepare vendor invoices for submission across Time Off, Retirement, and other Benefits vendors.
• Perform allocation checks, data validation, and reconciliation prior to approval routing.
• Maintain invoice tracking logs and ensure adherence to established billing schedules.
• Escalate discrepancies or unusual variances to COE for review.
• Manage pension Service Now inquiry intake and routing to US-based SMEs, escalating incomplete or misdirected requests as needed.
• Review standard reports from vendors and take appropriate action to ensure integrity of data and appropriate employee coverage.

Requirements

• 2–4 years of experience in Benefits operations, HR shared services, payroll support, finance operations, or similar structured delivery environments.
• Experience working with reporting, data validation, reconciliation, or invoice processing.
• Strong attention to detail and commitment to accuracy in repeatable processes.
• Proficiency in Excel and comfort navigating HRIS systems and vendor platforms.
• Ability to manage multiple priorities in a high-volume environment.
• Strong written communication skills for case documentation and routing.

Benefits

• Health insurance
• Retirement plans