Sales Engineer educating customers on digital manufacturing services and managing project scope. Engaging with engineering and manufacturing teams while assisting in issue resolution and customer relations.
About the role
- Technical Sales Engineer/Specialist supporting engineering and sales teams at Xylem. Involved in pre-sales and post-sales technical support for water technology solutions.
Responsibilities
- Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers, while being assisted by Engineering in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
- Assist Engineering Team, who is responsible for providing technical and product expertise, as well as researching and gathering data to understand how to meet the customers consultancy needs or solve the customer problem.
- Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
- Provide essential support to the sales team in quotation creation process for engineered projects.
- Contribute as a technical consultant in efforts to prepare and review project bid package.
- Provide product and application expertise, design support, technical drawing support, etc. Advise sales team on technical requests and implications as they relate to the project.
- Aid Application Engineers and Sales, who are responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures the proposal is technically viable, and feasible.
- Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with customer for approval.
- Review specifications and ensure submitted drawings are compliant.
- Address promptly the questions from customers on the drawings submitted.
- Work in collaboration with third party vendors to ensure the customer requirements are fully met.
- Work closely with the party who requested post sale support to gain deeper understanding of request and scope the need.
- Support the project managers in providing technical solutions to the customers and Engineers.
- Provide support to the application engineers in conducting application training for customer service and operations.
- Participate in Xylem Watermark volunteer activities
Requirements
- Bachelor’s degree in engineering or equivalent experience required
- 0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!
- Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
- Willingness and ability to always provide superior customer service.
- Ability to effectively communicate verbally and in writing.
- Strong problem-solving and negotiation skills.
- Effective interpersonal skills with customers, coworkers, and management
- Strong teamwork and organizational skills with the ability to multi-task.
- Proficiency in Microsoft Office products and the use of computer applications.
- Valid driver’s license with acceptable driving record
Benefits
- Flexible Time Off (FTO) for salaried positions
- health
- dental
- vision
- investment savings plans
- additional miscellaneous benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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