Associate Director leading strategic vision for technical sales support and solutions consulting. Overseeing complex technical support initiatives within a global technology organization.
Responsibilities
Provide strategic leadership and direction to multiple technical sales support teams
Ensure alignment of technical support activities with overall company objectives and sales targets
Develop and implement advanced technical training programs for staff development
Collaborate with senior sales and product development leaders to create comprehensive support strategies
Oversee the creation and maintenance of high-quality technical documentation and resources
Lead the resolution of the most complex and critical technical issues
Assess departmental performance and implement strategies for continuous improvement
Drive innovation in technical support methodologies and tools
Establish and maintain strong relationships with key customers and strategic partners
Represent the technical sales support function in executive and interdepartmental meetings
Requirements
Bachelor’s Degree
Expertise in leading and strategizing at a high organizational level
Deep understanding of technical products and engineering concepts
Ability to work effectively across departments
Skills in handling intricate and high-stakes technical matters
Capacity to drive advancements in technical support practices
Skills in fostering strong relationships with key stakeholders
Experience in assessing and enhancing team performance
Ability to develop and execute long-term departmental strategies
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Job title
Associate Director, Technology Sales Support – Solutions Consulting, Presales/Sales Engineering
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