Sales Engineer developing commercial strategies and handling customers in the foundry market in Tokyo. Collaborating with internal teams to achieve sales and marketing objectives.
About the role
- Sales Engineer at Cludo managing technical sales, product demonstrations, and customer onboarding for AI-powered website search solutions. Working across teams to ensure successful implementation and usage of Cludo's capabilities.
Responsibilities
- Lead technical discovery and product demonstrations with Sales
- Design and configure realistic demos using customer data and site structures, including generative AI and future agentic experiences
- Guide customers and partners on crawler setup, data structure, metadata, and field management
- Support integrations with CMS platforms, JavaScript-based sites, and APIs
- Explain and position Cludo’s AI features (AI summaries, AI chat) grounded in search and RAG principles
- Help customers optimize relevancy through boosting, rankings, synonyms, facets, and filters
- Troubleshoot indexing, crawling, and performance issues during trials and early onboarding
- Address technical feasibility questions (security, multilingual sites, gated content, firewalls)
- Enable partners through technical training and implementation guidance
- Act as the voice of the customer to Product, sharing patterns, gaps, and opportunities
- Have a front-row seat to (and leading role in shaping) what the future of the web looks like!
Requirements
- 2+ years in a technical, customer-facing SaaS role (Solutions Engineer, Sales Engineer, Technical Consultant, etc.)
- Experience explaining complex systems in clear, practical terms
- Strong understanding of how data quality and configuration affect search and AI outcomes
- Hands-on experience with:
- Website crawling and content extraction
- HTML and CSS
- JavaScript-based integrations
- APIs and custom front-end implementations
- UX-minded with strong attention to detail
- Comfortable working across Sales, Product, Partners, and Customer Success
Benefits
- 100% employer-paid medical, vision, life, and long-term disability
- 50% paid dental and dependent medical/dental coverage
- 4 weeks PTO + 10 paid holidays
- 401(k) with 6% dollar-for-dollar match, immediate vesting
- Unlimited sick time + family care days
- 12 weeks paid parental leave
- Remote, in-office, and hybrid flexibility
- Casual and collaborative office environment with parking, lunch, and snacks included when you're in!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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