Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Support Specialist managing order processing and sales activities for internal and external customers. Located in Texas and dedicated to customer service and solution-oriented approaches.
Responsibilities
- Process product and service orders via direct customer contact or sales input
- Monitor and maintain order backlog; communicate proactively about order status and changes
- Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines
- Maintain customer files with contracts, quotes, and relevant documentation
- Investigate and resolve billing disputes in coordination with A/R collections team
- Provide product availability, pricing, and formal quotations
- Support sales teams and customers with both pre- and post-order needs
- Provide backup coverage within the team and across departments as needed
- Participate in new initiatives and contribute to process improvements
Requirements
- 0–2+ years of experience in customer service, order management, or sales support
- Strong customer service background with proactive communication skills
- Technical aptitude and problem-solving mindset
- Strong verbal and written communication skills
- Ability to work cross-functionally in a matrixed organization
- Proficiency in Microsoft Office applications
- Experience with CRM systems (Salesforce.com preferred)
- Familiarity with ERP systems (AS/400 and Select Configure Price Quote [SCPQ] tools)
- Mechanical aptitude
Benefits
- Medical, Dental, and Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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