Hybrid Key Account, Customer Success Manager

at MAI xpose360

• Job title: Key Account, Customer Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Augsburg, Germany

About the role

• Key Account Manager responsible for managing client accounts while developing growth strategies in digital performance marketing. Engaging closely with clients to ensure satisfaction and identify new opportunities.

Responsibilities

• Strategic management and development of a defined client portfolio across multiple service areas
• Proactive identification of growth potential as well as cross- and upselling opportunities
• Independent responsibility for pitches, proposal processes and tenders
• Ensuring high client satisfaction through regular reviews, transparent communication and a solution-oriented approach
• Close collaboration with internal specialist teams to implement integrated strategies
• Preparation and presentation of reports and decision documents for clients and stakeholders
• Contract and terms negotiations: contributing to proposals, pricing strategies and contract signings
• Relationship management at decision-maker level: building and maintaining long-term partnerships with C-level executives and budget holders
• Representing MAIxpose360 at events, client meetings and industry conferences

Requirements

• You have several years of experience in the digital environment (e.g. Online Marketing, Digital Sales, consulting)
• Excellent rhetorical skills, strong communication and a confident presence—whether by phone, in presentations or in person
• You have a good sense for business perspectives and strategic consulting without diving into day-to-day operational tasks
• You have an eye for compelling presentations and design
• Ideally, you are familiar with CRM systems (e.g. HubSpot) and common sales methodologies
• You speak fluent German (C2 level); good English is an advantage
• A self‑directed, reliable and goal‑oriented way of working comes naturally to you
• You enjoy taking direct client contact and shaping relationships sustainably
• You are open to hybrid working and willing to work at least 2 days per week at one of our locations (Augsburg, Hamburg, Berlin)

Benefits

• Flexible choice of working hours and workplace
• In addition to our main locations in Augsburg, Hamburg and Berlin, you have full access to the MAI Group locations: Paderborn, Cologne, Munich and Vienna
• You receive one additional vacation day per year of company service
• We continuously develop our employees individually and provide active training and a range of development opportunities
• We participate in almost all relevant digital marketing events—and host some ourselves
• We live a highly transparent company philosophy and continually challenge our structures, processes and mindset
• We are committed to retaining our employees and focus on long-term relationships
• Strong camaraderie among colleagues is very important to us
• In addition, you’ll of course receive the full xpose360 package: in-office sports sessions, individual coaching, free drinks, fruit, sweets, after-work beers, team events & much more