Manager of Network Services Support at Emory University overseeing voice and data services installations. Coordinating technical operations and supervising staff to enhance IT service delivery.
About the role
- Engagement Manager responsible for managing delivery of projects for a conversational recruiting platform. Collaborating with customers and internal teams ensuring successful implementation and value realization.
Responsibilities
- Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
- Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
- Develop and manage project plans to deliver the contracted products and services.
- Manage all project timelines, operations, and communications, both internally and with the client.
- Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
- Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
- Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.
Requirements
- 4-5+ years of experience providing Project Management leadership for complex software implementation projects in a SaaS environment
- Knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms preferred
- Experience managing multiple, large scale projects at one time
- Excellent communication skills across multiple channels with the ability to adjust messaging to their audience
- Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.)
- Excellent facilitation skills and the ability to lead by influence
- Available to travel up to 25% for client engagements
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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