Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
Develop and manage project plans to deliver the contracted products and services.
Manage all project timelines, operations, and communications, both internally and with the client.
Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.
Requirements
4-5+ years of experience providing Project Management leadership for complex software implementation projects in a SaaS environment
Knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms preferred
Experience managing multiple, large scale projects at one time
Excellent communication skills across multiple channels with the ability to adjust messaging to their audience
Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.)
Excellent facilitation skills and the ability to lead by influence
Available to travel up to 25% for client engagements
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