Hybrid Senior Engagement Manager – Paradox

Posted last week

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About the role

  • Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
  • Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
  • Develop and manage project plans to deliver the contracted products and services.
  • Manage all project timelines, operations, and communications, both internally and with the client.
  • Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
  • Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
  • Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

Requirements

  • 4-5+ years of experience providing Project Management leadership for complex software implementation projects in a SaaS environment
  • Knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms preferred
  • Experience managing multiple, large scale projects at one time
  • Excellent communication skills across multiple channels with the ability to adjust messaging to their audience
  • Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.)
  • Excellent facilitation skills and the ability to lead by influence
  • Available to travel up to 25% for client engagements

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job title

Senior Engagement Manager – Paradox

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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