Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry - level candidates with no prior experience.
About the role
- VP of Customer Service Operations at Wolters Kluwer leads service model transformation across Health. Focused on embedding AI, automation, and improving operational efficiency while elevating customer engagement.
Responsibilities
- Architect and lead the transformation of service model across Health
- Redesign cost to serve model to be leaner and scalable
- Use intelligent automation and AI for Tier 1/Tier 2 interactions
- Deliver competitive differentiation through service quality
- Position service as a revenue enabler
- Consolidate existing customer service functions into a scalable model
- Drive cultural shift from reactive to proactive operations
Requirements
- 10+ years of customer service operations experience
- Proven success delivering measurable business impact
- Demonstrated ability to redesign service models
- Financial Acumen linking service performance directly to EBITA
- Data-Driven Decisioning with advanced analytics capabilities
- Technology & AI Enablement experience
- Strong record of leading cross-functional transformation programs
- Visionary Leadership with strategic thinking
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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