Sales Operations Analyst supporting Latin America Life and Health business portfolio. Ensuring smooth operations across reinsurance processes while working collaboratively with various business functions.
About the role
- Sales Operations Analyst managing sales technologies such as Salesforce and Highspot at Wolters Kluwer. Ensuring seamless operations and delivering user training for sales teams.
Responsibilities
- Manage and optimize key platforms—including Responsive, Salesforce, Highspot, Clari, and LinkedIn Sales Navigator—ensuring seamless operations
- Serve as the day-to-day administrator for Responsive and other assigned sales technologies
- Manage user provisioning, permissions, configurations, and system updates
- Act as the first point of contact for user issues and questions
- Provide timely resolution or escalation, and maintain a knowledge base of common issues and solutions
- Develop and deliver onboarding and ongoing training for end users
- Support the rollout of new features, updates, or tools by coordinating communications
- Partner and align with Revenue Enablement, Operations IT, and Business on strategy
Requirements
- Experience administering or supporting sales/revenue platforms (especially Responsive and Salesforce , then Highspot , Clari , LinkedIn Sales Navigator , etc.)
- Strong problem-solving skills
- Ability to create clear, user-friendly training and support materials
- Excellent communication and interpersonal skills
- Comfortable working in a fast-paced, global environment
- Fluency in English
Benefits
- Flexible working hours where you can start between 8:00 and 10:00
- Flexible working policy (3 days a week from home, 2 days a week in the office)
- English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy
- Possibility of certification paths
- Development plans to help you steering your career path
- Annual performance and salary reviews
- Community and teambuilding events like the global code games, network events and Wolters Kluwer value days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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