Sales Operations Analyst managing sales technologies such as Salesforce and Highspot at Wolters Kluwer. Ensuring seamless operations and delivering user training for sales teams.
Responsibilities
Manage and optimize key platforms—including Responsive, Salesforce, Highspot, Clari, and LinkedIn Sales Navigator—ensuring seamless operations
Serve as the day-to-day administrator for Responsive and other assigned sales technologies
Manage user provisioning, permissions, configurations, and system updates
Act as the first point of contact for user issues and questions
Provide timely resolution or escalation, and maintain a knowledge base of common issues and solutions
Develop and deliver onboarding and ongoing training for end users
Support the rollout of new features, updates, or tools by coordinating communications
Partner and align with Revenue Enablement, Operations IT, and Business on strategy
Requirements
Experience administering or supporting sales/revenue platforms (especially Responsive and Salesforce , then Highspot , Clari , LinkedIn Sales Navigator , etc.)
Strong problem-solving skills
Ability to create clear, user-friendly training and support materials
Excellent communication and interpersonal skills
Comfortable working in a fast-paced, global environment
Fluency in English
Benefits
Flexible working hours where you can start between 8:00 and 10:00
Flexible working policy (3 days a week from home, 2 days a week in the office)
English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy
Possibility of certification paths
Development plans to help you steering your career path
Annual performance and salary reviews
Community and teambuilding events like the global code games, network events and Wolters Kluwer value days
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