Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
About the role
- Operations Manager Trainee preparing to lead frontline operations at WM. Focus on improving profitability and customer satisfaction through hands-on training.
Responsibilities
- Provide timely and consistent touchpoints with frontline employees
- Regular review of best practices to enhance daily performance
- Partners with Drivers and Technicians to develop job-related skills
- Completes the assigned OMT training curriculum and all other assigned training
- Actively practice and seek feedback on coaching conversations
- Collaborates with all frontline managers to learn the day-to-day business operations
- Develop knowledge of DOT & OSHA safety programs and systems; operational business processes, systems & tools; performance management; dispatch & routing; fleet maintenance processes
Requirements
- Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
- 2 years of relevant work experience (in addition to education requirements)
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Valid Driver's License
- Must maintain a valid driver’s license and clean driving record throughout the duration of employment in this position
Benefits
- Amazing Medical, Dental & Vision
- 401K with match
- Discounted stock options
- Dependent day care
- Annual Education Assistance Benefit
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