Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
About the role
- Salesforce Enterprise Architect leading design and implementation of Salesforce solutions for WGU. Collaborating with stakeholders to drive digital transformation and innovation.
Responsibilities
- Collaborate with stakeholders to understand business requirements and translate them into scalable, efficient Salesforce solutions
- Design end-to-end Salesforce architectures that ensure scalability, security, and maintainability
- Lead the evaluation and redesign of current Salesforce solutions
- Develop architectural blueprints, technical specifications, and design documentation
- Provide technical leadership and guidance to development teams throughout the SDLC
- Conduct code reviews and ensure adherence to best practices and standards
- Drive continuous improvement by staying abreast of Salesforce platform updates, emerging technologies, and industry trends
- Act as a subject matter expert on Salesforce platform, providing mentorship and training to team members
- Collaborate with other architects and stakeholders to ensure alignment with overall enterprise architecture principles and standards
- Participate in the development of roadmaps, strategies, and initiatives to enhance the Salesforce ecosystem and enterprise architecture
Requirements
- Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field
- Proven experience as an Enterprise Architect or similar role, with at least 10 years of experience in designing, customizing, and implementing Salesforce solutions
- In-depth knowledge of enterprise architecture principles, frameworks, and methodologies
- In-depth knowledge of Salesforce platform capabilities, including but not limited to Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes)
- Strong understanding of enterprise architecture principles, including integration patterns, data modeling, security, and scalability
- Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect
- Proficiency in Salesforce technologies such as Apex, Visualforce, Lightning Web Components, and Salesforce APIs
- Experience with Salesforce DX, CI/CD processes, and version control systems
- Experience with third-party managed packages, API integration principles
- Experience using Lucid or Visio or another visualization tool
- Excellent analytical and problem-solving skills with a keen attention to detail
- Exceptional communication and interpersonal skills, with the ability to effectively communicate and document technical concepts to diverse stakeholders
- Demonstrated ability to lead cross-functional teams and drive consensus in a fast-paced, dynamic environment
- Strong leadership abilities with a passion for mentoring and coaching team members
Benefits
- Eligible for bonuses
- Medical, dental, vision, telehealth and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Up to 12 weeks of parental leave
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