Partner Operations Manager improving delivery operations for high volume partners at Deliveroo. Collaborating with commercial and product teams to enhance partner experiences and performance.
About the role
- Squad Lead at Welocalize responsible for managing a team and delivering language services to clients. Engaging with account teams and overseeing language solutions and operations.
Responsibilities
- The Squad Lead is responsible for delivering language services and solutions to Welocalize accounts.
- The Squad Lead manages or directs a team (I.e., squad) that works together for delivering language services.
- The squad lead engages with account teams to understand client requirements, engages internal and external resources in the fulfilment of those requirements, crafts and delivers client solutions.
- Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
- Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports.
- Design, implement, and deliver language services solutions.
- Monitor financial and operational metrics (KPIs).
Requirements
- Proven vendor management or linguistic experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Proven ability to lead diverse teams, both local and remote.
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Curiosity and creativity to question existing processes and approaches and innovate new ones.
- Proven experience in development of processes and ideas.
- Experience in translation and/or operational management.
- Partner relationship management.
- Must be available to travel for work related commitments.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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