Digital Operations & Tool Manager handling internal tools development and process automation for REGION10 GROUP GmbH. Collaborating across teams to enhance efficiency and effectiveness in operations.
About the role
- Publishing Operations & Systems Coordinator managing and optimizing processes at Musixmatch. Working with cross-functional teams to support the Publishing team efficiently.
Responsibilities
- Define, manage, improve and implement internal tools and workflows for the Publishing team, in collaboration with Product and Back-End teams
- Maintain and manage internal tools and databases as well as third-party tools and services (including Customer.io, Intercom, Figma, Zapier, Sendgrid)
- Support the Publishing team in onboarding new publishers and independent authors, providing internal updates to stakeholders on activation status
- Use Musixmatch CRM systems to interact with publishers and authors: communicate deal details, provide onboarding support and manage operational issues
- Coordinate with internal teams, including Back-End, for accurate and timely data entry
- Identify opportunities to improve onboarding processes and collaborate with the Publishing team to implement new operational solutions
- Oversee operational aspects of royalty distribution, working closely with the Finance team to identify and prevent risks related to missing or incorrect payments
- Supervise and manage timely and effective responses to publisher support requests via customer service tools such as Intercom
- Stay up to date on industry trends and the consumer market to continuously improve operational processes
Requirements
- 2+ years of experience in operations, systems coordination or similar roles
- Strong experience with CRM systems and operational tools
- Solid understanding of data management and internal workflows
- Highly organized, detail-oriented, and process-driven
- Ability to manage multiple stakeholders in cross-functional environments
- Excellent communication skills, with professional fluency in English
- Comfortable working in a fast-paced, scale-up environment
- Technically literate and quick to learn new tools and technologies
- Interest in the music industry and digital publishing ecosystem
- Previous experience in music publishing, digital rights management or royalty operations
- Knowledge of automation tools (n8n, Zapier or similar) and basic process automation
- Experience working with customer support platforms
- Additional language skills highly desirable
Benefits
- Flexible holiday plan
- Remote working, flexible schedule
- Home office setup
- Top-class tech and equipment
- Company-wide retreat once per year
- Exposure to all parts of the business — your work actually matters!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Team Lead at Clariness leading delivery of clinical trial recruitment projects in Berlin or Hamburg. Overseeing planning, execution, and mentoring teams in a hybrid role.
IT Support Specialist providing technical support to teams across the globe at Accurate Background. Troubleshooting varied IT issues and collaborating with the global IT team.
Last Mile Delivery Operations Professional managing relationships with 3PL partners at Trendyol. Ensuring timely and efficient order fulfillment for customers across Europe.
Operations Associate supporting daily grocery operations at Deliveroo's partner network. Focused on performance, training, and collaboration across multiple sites.
Digital Ad Operations Assistant delivering digital ad campaigns and HTML email bulletins for Mark Allen Group. Collaborating with clients and internal teams to manage campaigns and monitor performance.
Regional Manager of Operations leading financial and operational goals across designated sites. Collaborating with sales and senior leadership for strategic initiatives in healthcare settings.
Operations Manager managing key operations segments and improving efficiency at Bank of America. Leading teams and driving operational excellence to enhance banking services.
Regional Director of Operations overseeing financial performance and operational strategies across multiple healthcare practices. Ensuring compliance and quality assurance standards in the laboratory operations sector.
WE
Program Officer managing SRP Operations and Data Management at WUSC. Supporting immigration, arrivals, data management, and operational processes for refugees.