Operations Transformation Lead responsible for driving operational excellence and sustainable change across German scanning sites. Collaborating with leadership to ensure SLA adherence and performance governance.
About the role
- Publishing Operations & Systems Coordinator managing and optimizing processes at Musixmatch. Working with cross-functional teams to support the Publishing team efficiently.
Responsibilities
- Define, manage, improve and implement internal tools and workflows for the Publishing team, in collaboration with Product and Back-End teams
- Maintain and manage internal tools and databases as well as third-party tools and services (including Customer.io, Intercom, Figma, Zapier, Sendgrid)
- Support the Publishing team in onboarding new publishers and independent authors, providing internal updates to stakeholders on activation status
- Use Musixmatch CRM systems to interact with publishers and authors: communicate deal details, provide onboarding support and manage operational issues
- Coordinate with internal teams, including Back-End, for accurate and timely data entry
- Identify opportunities to improve onboarding processes and collaborate with the Publishing team to implement new operational solutions
- Oversee operational aspects of royalty distribution, working closely with the Finance team to identify and prevent risks related to missing or incorrect payments
- Supervise and manage timely and effective responses to publisher support requests via customer service tools such as Intercom
- Stay up to date on industry trends and the consumer market to continuously improve operational processes
Requirements
- 2+ years of experience in operations, systems coordination or similar roles
- Strong experience with CRM systems and operational tools
- Solid understanding of data management and internal workflows
- Highly organized, detail-oriented, and process-driven
- Ability to manage multiple stakeholders in cross-functional environments
- Excellent communication skills, with professional fluency in English
- Comfortable working in a fast-paced, scale-up environment
- Technically literate and quick to learn new tools and technologies
- Interest in the music industry and digital publishing ecosystem
- Previous experience in music publishing, digital rights management or royalty operations
- Knowledge of automation tools (n8n, Zapier or similar) and basic process automation
- Experience working with customer support platforms
- Additional language skills highly desirable
Benefits
- Flexible holiday plan
- Remote working, flexible schedule
- Home office setup
- Top-class tech and equipment
- Company-wide retreat once per year
- Exposure to all parts of the business — your work actually matters!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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