Digital Operations & Tool Manager handling internal tools development and process automation for REGION10 GROUP GmbH. Collaborating across teams to enhance efficiency and effectiveness in operations.
About the role
- IT Support Specialist providing technical support to teams across the globe at Accurate Background. Troubleshooting varied IT issues and collaborating with the global IT team.
Responsibilities
- Provide advanced troubleshooting for hardware, software, network, and system issues.
- Manage the full lifecycle of IT assets and ensure proper user access controls, including provisioning, monitoring, and decommissioning.
- Assist with server and network configuration, monitoring, and maintenance.
- Diagnose and resolve escalated technical issues while managing the helpdesk queue to ensure timely responses and efficient ticket prioritization.
- Collaborate with the global IT team to implement IT projects and infrastructure improvements.
- Manage user accounts, permissions, and security policies across systems.
- Maintain and improve IT documentation, ensuring consistency and clarity across regions.
Requirements
- Any bachelor’s degree (or equivalent) in information technology or computer science
- 3-5 years of experience in IT support, systems administration, or related roles.
- Advanced knowledge of Microsoft Office Suite, Windows Server, Active Directory, and networking protocols (DNS, DHCP, TCP/IP).
- Experience with cloud platforms like Microsoft 365, Azure, or AWS is a plus.
- Ability to handle complex troubleshooting tasks and work with cross-regional teams.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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