Hybrid Key Accounts Partner Operations

Posted 2 hours ago

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About the role

  • Partner Operations Manager improving delivery operations for high volume partners at Deliveroo. Collaborating with commercial and product teams to enhance partner experiences and performance.

Responsibilities

  • Improve our delivery operations associated with our highest volume partners cross-functionally
  • Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them
  • Innovatively seek out opportunities to move the needle on partner operational performance
  • Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting
  • Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners
  • Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features
  • Drive the rollout and implementation of new features with internal and external partners
  • Where relevant, expand existing and rolling out new partners while ensuring high operational performance for new site launches
  • Leverage relationships when aligning results with partners, including effective negotiation skills and rigorous operational proposals
  • Manage high impact cross-functional projects
  • Leverage data to provide compelling business cases

Requirements

  • At least 5 years experience in strategy, management consulting, investment banking, operations management or growth.
  • Able to build working relationships with key stakeholders, influence, and attain the requisite buy-in
  • Able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.
  • Analytical - able to identify the relevant information required to make a decision and present that information in a concise manner
  • Innovative - You will innovate on current ways of working and identify areas for improvement, propose innovative solutions, and execute them and consider manner while managing stakeholder communications.
  • Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time.
  • Data fluency: able to manipulate large datasets using Excel/Google Sheets and SQL, and translate complex analyses into clear insights using BI tools (e.g. Looker, Tableau) to support decision-making.
  • Must be fluent in Italian and English.

Benefits

  • Healthcare
  • Well-being programs
  • Parental leave
  • Pensions
  • Generous annual leave allowances
  • Time off to support a charitable cause of your choice

Job title

Key Accounts Partner Operations

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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