Partner Operations Manager improving delivery operations for high volume partners at Deliveroo. Collaborating with commercial and product teams to enhance partner experiences and performance.
Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them
Innovatively seek out opportunities to move the needle on partner operational performance
Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting
Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners
Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features
Drive the rollout and implementation of new features with internal and external partners
Where relevant, expand existing and rolling out new partners while ensuring high operational performance for new site launches
Leverage relationships when aligning results with partners, including effective negotiation skills and rigorous operational proposals
Manage high impact cross-functional projects
Leverage data to provide compelling business cases
Requirements
At least 5 years experience in strategy, management consulting, investment banking, operations management or growth.
Able to build working relationships with key stakeholders, influence, and attain the requisite buy-in
Able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.
Analytical - able to identify the relevant information required to make a decision and present that information in a concise manner
Innovative - You will innovate on current ways of working and identify areas for improvement, propose innovative solutions, and execute them and consider manner while managing stakeholder communications.
Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time.
Data fluency: able to manipulate large datasets using Excel/Google Sheets and SQL, and translate complex analyses into clear insights using BI tools (e.g. Looker, Tableau) to support decision-making.
Must be fluent in Italian and English.
Benefits
Healthcare
Well-being programs
Parental leave
Pensions
Generous annual leave allowances
Time off to support a charitable cause of your choice
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