Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
About the role
- Quality Engineer ensuring quality goals and exceeding customer expectations at Lear Corporation. Execute quality procedures at Green Valley Plant, Quimistan, Santa Barbara in Quality Engineering area.
Responsibilities
- Leadership administration with multifunctional team to address quality issues reported from the customer
- Identify and document root cause and corrective actions on time for quality issues
- Execute 100% sorting process for quality issues
- Quote/Sorting PO, pipeline protection report
- Material tracking during harness certification process to avoid delivery impacts or harness obsolete impacts
- Execute 100% RMA’s process to document finished goods disposition at customer and Lear’s warehouse
- Assure that multifunctional team is informed about quality issues
- Keep communication with quality residents and incoming quality at customer plants
- Ensure follow up and implementation of corrective actions determined with multifunctional team
Requirements
- Bachelor's degree in Industrial Engineer or related field
- 1+ year of experience in the Quality area
- Knowledge of 8Ds, 5 whys, customer complaints, Ishikawa's diagram, and Six Sigma (not essential)
- Strong Microsoft Office skills
- Bilingual (Spanish-English)
- Proven analytical, communication and organizational skills
- Ability to interface across multiple organizations, product lines, and levels in the organization
- Prior supervisory experience
- Ability and willingness to work a flexible and/or changeable schedule, especially during the month end close process
Benefits
- No specific benefits listed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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