Customer Care Representative providing specialized, proactive service for FedEx's top accounts. Analyzing and resolving service issues while ensuring customer satisfaction through effective communication.
About the role
- Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
Responsibilities
- Handle incoming customer inquiries across multiple channels (phone, email, chat), including straightforward complaints or requests, ensuring timely and accurate responses.
- Register and maintain customer data, documentation (e.g., import/export paperwork), and requests in the relevant systems, following defined procedures.
- Take care of a defined portfolio of customers, acting as their main point of contact for all questions and requests, and ensuring consistent support and follow-up.
- Share customer insights and opportunities with sales colleagues, contributing to tailored account plans and growth initiatives.
- Guide and advise customers in using the TVH eCommerce platform effectively and independently.
Requirements
- First experience in customer service, sales support, or a similar role is a plus.
- Languages: Estonian – required
- English – required
- Russian – plus
- Strong communication skills and a customer-focused mindset.
- Organized, detail-oriented, and able to manage multiple priorities.
- Eager to learn and develop product and process knowledge.
- Team player with a proactive and flexible attitude.
Benefits
- An attractive salary package with extra-legal benefits (meal vouchers, insurance, etc.)
- Flexible working hours and a healthy work-life balance
- The possibility of partial home working
- 20 vacation days + additional leave (ADV days)
- Access to TVH Park with green spaces, sports facilities, and healthy meals.
- Continuous learning opportunities: internal and external training, LinkedIn Learning, coaching.
- A warm, open, and people-centered company culture built on respect, honesty, and initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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