Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
About the role
- Customer Care Representative delivering customer service in a fast-paced retail clinic. Scheduling appointments and managing client accounts at Connect Hearing's Vaughan location.
Responsibilities
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs
Requirements
- Strong communication and customer service skills
- Experience working on and reconciling accounts receivable
- Aligned with value of helping others
- "Can-Do" attitude, love for learning and growing knowledge
Benefits
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday!
- Eligible for Monthly Bonus
- Growth and development opportunities including education sponsorship
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