Hybrid Technical Consultant – 2nd Line Support Engineer

at Wanstor

• Job title: Technical Consultant – 2nd Line Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: Azure, Cloud, VMware
• Location requirements: Hybrid, London, United Kingdom

About the role

• Technical Consultant responsible for managing IT operations for leading customers at Wanstor. Engaging in various IT support tasks and customer relationship management in a hybrid work environment.

Responsibilities

• · Managing Email services in Office365 & Microsoft Exchange. Troubleshooting complex mail flow queries.
• · User management including group creation and management
• · Active Directory and Azure AD, managing multi factor authentication and
• VPN connectivity.
• · Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the
• deployment of equipment and software
• · Configuring and troubleshooting network connections in LAN, WAN, WIFI and DSL (Inc FTTC & FTTP, DIA & MPLS) Environments
• · Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones
• · Monitoring and maintaining scheduled backups in VMware and Windows networks, implementing these in both test and live restores
• · Maintaining good customer relations along with site visits in the greater London area
• · Microsoft Office 365 integration
• · Managing assets and inventories through software tools
• · Migrating customer sites and users to new infrastructure
• · Producing documentation for deployments and changes
• · Customer projects including migration to Office 365 and Cloud services, building and managing virtual servers and orchestrating office and new site
• openings
• · Customer infrastructure reviews covering IT service recommendations

Requirements

• · Previous experience of IT support and projects at 1st/2nd line level
• · Supporting Windows 10 within a Microsoft domain environment
• · Deploying / troubleshooting / maintenance of hardware (Auto-Pilot & MDM)
• · Networking and network troubleshooting (LAN, WAN,WIFI VPN, DSL routers). This will be to CCNA (or COMPTIA A+) standard.
• · Experience of Microsoft server operating systems and technologies
• · Relevant Microsoft technical qualifications
• · Knowledge of ITIL, incident, problem and change management
• · Able to understand and operate to the standards of Cyber Essentials for IT Security

Benefits

• 🌴 **Generous Time Off:** Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.**📚 **Continuous Learning:** Participate in regular lunch and learn sessions with both internal and external speakers.**🌟 **Personal Development:** Take advantage of 5 paid days annually to pursue new skills or knowledge.**🤝 **Volunteer Opportunities:** Contribute to your community with 2 paid volunteer days each year.**🎉 **Team Spirit:** Join a friendly team and engage in various social events organised throughout the year.