Program Manager leading Infrastructure Planning and Studies initiatives at Peel Region. Supervise project teams while managing water resources and infrastructure improvements under a contract role.
About the role
- Manager, Program Management focused on Seller Advocacy for Walmart Marketplace. Responsible for monitoring seller feedback, tracking issues, and building stakeholder relationships.
Responsibilities
- Monitor seller/customer feedback trends and desired outcomes to keep current with seller/customer needs
- Track the progress of key Seller issues identified, provide regular updates, escalate and communicate delays to mitigate risks
- Build network with stakeholders, fostering collaborative relationships to drive successful project outcomes to grow, win and serve our customers (the sellers)
- Create comprehensive roadmaps with stakeholders to address Seller feedback
- Support development of seller perspective through presentations
- Establish and meet team KPIs, identify continuous improvement opportunities and collaborate with other teams to drive positive outcomes
Requirements
- Bachelor’s degree in a relevant field; advanced degree highly preferred
- Excellent organizational skills, with the ability to manage multiple projects and priorities simultaneously
- Exceptional communication skills, with the ability to effectively convey complex information
- Proactive problem-solving skills, with the ability to rapidly identify issues and develop innovative solutions
- Experience in product operations, data analytics, product strategy, data analytics, and retail industry
- Strong background in customer experience metrics including NPS, CSAT, etc.
- Certified Customer Experience Professional (CCXP).
- Experience using the following tools: AirTable and Jira.
- 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
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