Hybrid Inside Sales Manager – Customer Program Manager

at Arrow Components

• Job title: Inside Sales Manager – Customer Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $105,300 - $115,832 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Twinsburg, United States

About the role

• Inside Sales Manager overseeing strategic direction and sales objectives for team at Arrow Electronics. Responsible for recruiting, managing opportunities, customer service excellence, and team performance.

Responsibilities

• The Inside Sales Manager oversees the strategic and sales objectives for their team and creates tactical solutions to meet/exceed objectives.
• Actively enhances team through recruiting, hiring and creating personnel development plans.
• Identifies and nurtures high potential talent; plans succession for team and strategically partners with larger organization to build a talent pipeline for positions outside of immediate team.
• Monitors process, progress and results.
• Sets the team direction and priorities; accountable for team performance.
• Serve as the point person for sales team for strategy opportunities, problem resolution and escalated issues.
• Drives large deals for their team; negotiates aggressively in the deal process.
• Keeps both excellence in customer service and company profitability in mind during decision making processes.
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Develops sales team to accurately enter & manage opportunities.
• Ensures information in the Opportunity Manager system is accurate and up-to-date.
• Reviews information consistently; actively manages opportunities.
• Measures performance against goals and evaluates results.
• Holds team accountable for the information in Opportunity Manager and provides course correction when necessary.
• Educate partners how to register opportunities and transact business with Arrow & vendor.
• Serve as subject matter expert on Arrow and vendor tools and processes.

Requirements

• 5-8 years of related experience including, but not limited to: Managing a geographically dispersed team that is responsible for creating selling opportunities within specified strategic customer accounts
• Experience quoting complex drawings and parts quality strongly preferred.
• Experience working with electronics supply chain and distribution
• Experience supporting complex major accounts strongly preferred.
• Building influential internal and external relationships.
• Systems savvy, proficient in the use of Microsoft Office, Outlook, Teams.
• Excel proficiency strongly preferred.
• Demonstrated ability to manage complex client relationships, with a focus on delivering value and fostering long-term partnerships.
• Proven expertise in the local market, including key players, trends, and opportunities.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• and more!