Hybrid Onboarding Program Manager

at MUSEUM OF ICE CREAM

• Job title: Onboarding Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $95,000 - $110,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Las Vegas, United States

About the role

• Onboarding Program Manager overseeing comprehensive onboarding processes for new team members at Figure8. Designing, executing, and improving onboarding programs aligned with the company's mission and values.

Responsibilities

• Own the end-to-end onboarding program and process management for hourly, seasonal, and corporate team members across all business functions with a deep focus on Site Operations.
• Ensure new hires are operationally prepared for day one through coordinated system access, equipment readiness, training assignments, and orientation delivery.
• Lead or coordinate orientation experiences that communicate culture, values, brand story, and role expectations.
• Serve as the primary point of accountability for the onboarding journey, proactively resolving issues and reducing onboarding friction.
• Gather and act on new hire feedback to improve engagement, retention, and readiness while maintaining a welcoming, brand-aligned experience.
• Serve as the onboarding Learning Management System (LMS) lead administrator, including provisioning, course setup, assignments, user management, tracking, and reporting.
• Create, edit, and maintain eLearning modules, micro-trainings, assessments, and interactive learning experiences.
• Partner with the L&D Manager to ensure learning content reflects current SOPs, safety standards, brand guidelines, and operational requirements.
• Monitor learning completion and performance data, identify blockers, and adjust assignments to support timely readiness.
• Own the design, execution, and continuous evolution of onboarding programs to support scale, consistency, and operational readiness across the organization.
• Ensure role-based onboarding journeys are reinforced through manager enablement, clear learning pathways, and strong local execution partnerships.
• Collaborate with internal stakeholders across teams including (but not limited to) People, Operations, and Marketing., and the Change & Learning Manager to deliver integrated onboarding experiences aligned to systems access, compliance, safety, culture, and brand.
• Maintain onboarding SOPs, templates, and communications to ensure accuracy, consistency, and scalability.
• Track onboarding metrics and outcomes, analyze trends, and provide leadership with actionable insights and recommendations to improve program effectiveness.

Requirements

• 5+ years of experience owning onboarding, enablement, training, or operational learning programs in complex or multi-site environments.
• Demonstrated ability to own and operate an end-to-end onboarding program, from design through execution and continuous improvement.
• Strong proficiency in LMS administration, including course creation, assignments, user management, tracking, and reporting.
• Proven experience building and maintaining eLearning content, such as micro-trainings, role-based learning paths, or digital onboarding materials.
• High degree of program ownership and operational rigor, with the ability to manage details, timelines, stakeholders, and data to drive outcomes.
• Experience supporting hourly, guest-facing, or frontline teams in environments such as retail, hospitality, entertainment, or experiential brands.
• Background in instructional design, adult learning, or enablement, whether formally trained or learned through practice.
• Familiarity with change management or scaling programs, particularly in growing or evolving organizations.
• Professional certification in HR, coaching, learning, or change management (e.g., SHRM, ATD, Prosci, ICF, or similar).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Ability to advance within the organization