IT Support Technician providing first - line support for network and telecommunications issues at Medline. Delivering service across European locations while ensuring documentation and system stability.
About the role
- Technical Support Specialist providing exceptional customer support for troubleshooting and application installation. Involved in managing incidents and maintaining a knowledge base to enhance efficiency.
Responsibilities
- Provide exceptional customer support for troubleshooting, application installation, configuration, and training.
- Resolve first-level issues related to license renewals, software updates, and hardware diagnostics.
- Efficiently manage incidents and requests through ticketing systems.
- Deliver regular updates and clear, timely resolutions to customers.
- Document recurring issues in the knowledge base to improve team efficiency.
- Adhere to and actively participate in support procedures.
- Escalate complex issues to level 2/3 teams and ensure prompt internal follow-up for quick customer response.
Requirements
- Degree in Computer Science or a related field with a solid understanding of Windows software.
- At least 5 years of experience in software technical support or a customer-facing technical role.
- Strong enthusiasm for tackling technical challenges while maintaining close customer interaction.
- Excellent written and verbal communication skills in English and French.
- Customer-service oriented mindset with excellent logical and analytical skills.
- Previous experience in IT helpdesk operations.
- Deep knowledge of Windows operating systems, including Windows 10 and 11.
- Proficiency with networking concepts, including ping, IP addressing, and network troubleshooting.
- Familiarity with remote access tools such as TeamViewer and VNC.
- Basic knowledge of using a Linux terminal.
Benefits
- Health Coverage: Access to medical, dental, and vision insurance plans for you and your family.
- Comprehensive Insurance: Peace of mind with comprehensive coverage, including travel and life insurance.
- Retirement Planning: Secure your future with retirement savings plans and RRSP-matching contributions.
- Work–Life Balance: Flexible schedules and hybrid work options to support work–life balance.
- Paid Time Off: Generous policy including vacation time, public holidays, personal days, and an additional week during the holidays.
- California Fridays: Early-afternoon Fridays in July and August, subject to workload.
- Employee Assistance Program: Confidential counseling for mental well-being.
- Employee Discounts: Exclusive savings on public transit and select hotels.
- Company Events: Participate in social events such as barbecues, parties, and gatherings.
- Office Snacks: Stay energized with snacks, fruit, coffee, and tea.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Product Support Engineer providing advanced technical support for data infrastructure products. Collaborating with engineering teams to resolve customer escalations and improve platform performance.
Technical Support Representative at Skydio providing expertise on drone products. Collaborating with customers and internal teams to solve technical issues and enhance user experience.
Technical Support Representative providing high quality telephone technical support and problem resolution for customers. Assisting with account - related issues and collaborating with team for performance maximization.
Technical Support Specialist providing technical phone support for pharmacy automation solutions. Instructing customers and field engineers in hardware and software maintenance with exceptional customer service.
As a support technician at NEXDOM Healthtech, assist clients with technical inquiries and enhance service processes. Collaborate with teams to document solutions and maintain client satisfaction.
Junior Technical Analyst supporting project development in Tenda, a leading economic housing company in Brazil. Focus on technical project management and successful project delivery.
Technical Support Specialist in travel tech leading resolutions for partner incidents and conducting complex technical analysis for global customers. Collaborating with internal and external teams to enhance the customer experience.
Cloud Support Analyst providing high complexity technical assistance and ensuring service stability for Solo Network clients in their cloud environments.
Provide first - level technical support for desktops and peripherals at Computacenter. Maintain customer satisfaction and coordinate technical work activities in a dynamic environment.