Autism Services Support Technician supporting adults with Autism through personalized care and behavioral strategies. Joining a dedicated team to enhance clients' quality of life with no prior experience required.
About the role
- Technicien(ne) Support Niveau 1 et 2 pour une mission freelance chez un client en Suisse Romande. Interventions à distance et en assistance de proximité sur systèmes d’information.
Responsibilities
- Provide on-site Level 2 support and Service Desk Level 1 support
- Diagnose and resolve technical incidents
- Ensure a high level of user satisfaction
- Install, configure, and maintain workstations
- Manage the IT fleet and inventories
- Configure and ensure the proper operation of videoconferencing rooms
- Manage Active Directory and user accounts
- Work with Microsoft 365, SCCM and other IT administration tools
- Write and update technical documentation
Requirements
- Degree in computer science or equivalent
- Minimum 4 years of experience in IT technical support
- Excellent command of Windows environments
- Good knowledge of Microsoft 365 and collaboration tools
- Experience with SCCM, Active Directory administration and access management
- Basic knowledge of PowerShell scripting
- Service-oriented with excellent listening skills
- Rigour, method and ability to manage priorities
- Strong interpersonal skills and team spirit
- Autonomy and proactivity in problem solving
- English: Good level
Benefits
- IT assistance and support
- Equipment and infrastructure management
- IT administration and tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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