BI Support Analyst enhancing data strategies for CIGAM ERP, aiding clients in data analysis and inconsistencies.
About the role
- Analista de Suporte N2 serving as the initial point of contact for internal demands at NEO Estech. Responsible for triaging and managing support requests efficiently.
Responsibilities
- Serve as the initial point of contact for internal requests (excluding customers)
- Receive all requests via Single Form / Maestro
- Validate templates, evidence, and request missing information
- Test to determine whether an issue is a bug, user error, or a feature request
- Independently resolve approximately 30% of cases
- Perform basic MySQL updates
- Coordinate priorities and deadlines with the Product Manager and responsible developer
- Execute functional tests after fixes and test new features
- Document every support case/question and update Maestro
- Manage access and VPN following a checklist
Requirements
- Clear verbal and written communication
- Triage methodology
- Basic functional QA
- Basic logical reasoning
- Organizational skills
- Basic MySQL knowledge
- Networking/VPN knowledge
- n8n
- Experience in technical support
Benefits
- Meal voucher
- TotalPass
- Day off (on your birthday)
- Telemedicine
- Tele-veterinary guidance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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