IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Technical Support Manager developing and structuring support processes for Hermann Sewerin GmbH's innovative solutions. Collaborating with product management and research to enhance customer support efficiency.
Responsibilities
- Design and structuring of support processes
- Development and coordination of support tools
- Independent handling of support requests
- Systematic analysis of support requests to drive product improvements
- Implementation of new support processes
Requirements
- Completed technical training with further qualification (Techniker/Meister) or a completed technical degree
- Several years of experience in technical support or service
- Conceptual thinking and the ability to act quickly in stressful situations
- Interest in AI applications in support
- Excellent German skills and confident English skills, both spoken and written
Benefits
- Flexible working hours
- 30 days' vacation plus additional leave
- Permanent employment contract
- Internal and external training opportunities
- Modern working environment
- Personalized workstation setup
- Christmas parties and communal breakfast breaks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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