Technical Support Specialist providing exceptional customer support for troubleshooting and application installation. Involved in managing incidents and maintaining a knowledge base to enhance efficiency.
About the role
- Business Support Analyst at USAA analyzing business data and optimizing operations for the Enterprise Litigation team. Responsible for project management, collaboration across departments and process improvement.
Responsibilities
- Supports business operations and management in identifying opportunities and solutions
- Organizes and defines parameters of assigned projects and assembles relevant data
- Validates information and interfaces with other departments including presentations of documented findings
- Gathers information, analyzes data and trends, identifies root causes, and develops recommendations to improve operations
- Reviews, validates, and/or analyzes reports that function as a control to existing processes
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 2 years of business support experience in an analyst capacity supporting business planning initiatives and/or operations experience
- Proficient level experience in a wide-variety of systems coordination, process/product review initiatives and the development of management information requirements
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
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