Business Support Analyst at USAA analyzing business data and optimizing operations for the Enterprise Litigation team. Responsible for project management, collaboration across departments and process improvement.
About the role
- Integration Support Engineer providing world-class technical support to clients integrating with CRS APIs. Collaborating with engineering teams to troubleshoot API-related issues.
Responsibilities
- Understand client workflows and business processes to support effective use of CRS’s APIs.
- Provide technical support to clients for onboarding, integrating, and troubleshooting CRS APIs.
- Act as a liaison between the client and internal engineering/product teams to escalate and resolve technical issues.
- Assist in the creation and maintenance of client-facing documentation, FAQs, and knowledge base content related to API usage and integration best practices.
- Participate in customer calls, integration testing sessions, and screen shares to provide direct technical support.
- Provide feedback to product and engineering teams to enhance API usability and integration experiences.
Requirements
- At least 1–2 years of experience in a technical support, client services, or systems integration role.
- Hands-on experience supporting or working with RESTful APIs, including troubleshooting, authentication, and data handling.
- Familiarity with tools like Postman, Swagger, or similar platforms for testing and validating API requests and responses.
- Strong problem-solving skills and the ability to clearly communicate technical concepts to both technical and non-technical users.
- Working knowledge of relational databases such as Microsoft SQL Server or MySQL, including basic querying and data structure understanding.
- Comfortable navigating Windows environments and enterprise-level software tools.
- Exposure to Microsoft .NET technologies or AWS infrastructure is a plus, though not required.
- Motivated to learn and continuously improve client support processes and integration knowledge.
Benefits
- medical coverage
- life insurance
- pension plans
- paid time off
- wellness initiatives
- fitness programs
- team-building activities
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