Technical Support Engineer resolving customer inquiries and technical issues at Orb. Collaborating with teams to enhance support workflows and product quality.
About the role
- ERP Technical Analyst supporting Sage X3 system stability and integration. Collaborating with teams to implement technical solutions for the leading cannabis retailer in Canada.
Responsibilities
- As our ERP Technical Analyst, you’ll be a trusted technical partner across the organization, helping ensure Sage X3 remains stable, scalable, secure, and aligned with business needs.
- Configure and deploy Sage X3 modules in alignment with business and leadership direction (no programming required).
- Partner with functional teams to translate business requirements into clear technical solutions.
- Test and validate ERP integrations and APIs using tools such as Postman, escalating issues to developers or vendors as needed.
- Act as the primary technical point of contact for Sage X3 vendors and integration partners.
- Monitor ERP performance and support system upgrades, patches, and deployments.
- Collaborate closely with network and infrastructure teams to address technical dependencies.
- Identify and escalate security and interoperability risks related to ERP integrations.
- Support cross-functional ERP initiatives and contribute to smooth technical execution across teams.
Requirements
- 4+ years of hands-on experience supporting Sage X3 in a technical ERP role.
- Proven experience configuring and supporting ERP modules.
- Familiarity with ERP integrations, data flows, and interoperability.
- Basic API testing experience (REST/SOAP, Postman).
- Strong understanding of ERP performance, stability, and security considerations.
- Experience working with vendors, developers, and infrastructure teams.
- Excellent communication, documentation, and organizational skills.
- Ability to proactively identify issues and escalate effectively.
Benefits
- Work on a business-critical ERP platform with real impact.
- Collaborate with experienced technical and functional professionals.
- Be trusted as a technical expert and problem-solver.
- Opportunity to grow with a team focused on stability, scalability, and continuous improvement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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