Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
CV
Hybrid Debt Collection Assistant
Posted 6 days ago
About the role
- Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
Responsibilities
- Outbound and inbound contact with delinquent customers for debt renegotiation
- Debt recovery
- Support for administrative collections using alternative renegotiation channels (WhatsApp and email)
- Work with individual and team targets aimed at reducing delinquency and increasing recovery
- Renegotiation strategies
- Positive and effective communication with customers and the team
Requirements
- Experience in outbound and inbound collections is a plus
- Strong interpersonal skills and ability to work in a team
- Strong negotiation skills, persistence, and empathy
- Ability to handle multiple systems simultaneously and to register information quickly
- Speed and proficiency with technology, especially keyboard skills
Benefits
- Access to professional development courses
- Collaborative work environment
- Opportunities for career growth within the company
- Inclusion and diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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