IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
VK
Hybrid IT Support, Helpdesk – First-Level Support
Posted 2 months ago
About the role
- IT Support employee assisting users with daily IT issues via phone and in person. Responsible for managing support requests and improving internal IT processes.
Responsibilities
- Assist users with everyday IT questions remotely and on-site
- Receive and handle support requests via phone, e-mail and ticketing system
- Analyze, classify and resolve incidents in first-level support
- Handle support cases independently or in close collaboration with the IT team at the main location
- Carefully document all support cases in the ticketing system
- Help users with questions about standard software, hardware and typical workplace equipment (e.g., printers, networks, desktop/laptop computers)
- Actively contribute to the continuous improvement of internal IT support processes
Requirements
- Completed training as a Technical Assistant for Informatics, IT systems clerk, IT management assistant or a comparable qualification – career changers with strong IT knowledge are welcome
- Initial experience in IT support, user helpdesk, service desk or IT customer support
- Confident use of Windows operating systems and the Microsoft Office suite
- Basic hardware knowledge (PCs, notebooks, printers) and general understanding of IT infrastructures
- Strong service and customer orientation, communicative manner and enjoyment of working with end users
- Good German and English language skills, both written and spoken
- Structured, solution-oriented work style and willingness to learn new topics
Benefits
- 6 weeks of paid annual leave from day one
- Flexible working time models and home office by arrangement
- Up to 13 monthly salaries plus an annual bonus
- Employer contributions to company pension plan
- Optional: net salary optimization with Edenred benefits card
- Hansefit and other corporate benefits discounts for various products and services
- Company health management program
- Bicycle leasing available
- Free water and coffee
- A modern workplace with up-to-date hardware and software
- Individual training and development opportunities through our in-house academy
- Comprehensive and personal onboarding
- Team events such as department outings, summer parties and Christmas parties
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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