IT Manager overseeing Azure / Entra ID management and user access provisioning in Estonia. Ensuring compliance, onboarding, and providing user support within a hybrid work environment.
VK
Hybrid IT Support, Helpdesk – First-Level Support
Posted 3 hours ago
About the role
- IT Support employee assisting users with daily IT issues via phone and in person. Responsible for managing support requests and improving internal IT processes.
Responsibilities
- Assist users with everyday IT questions remotely and on-site
- Receive and handle support requests via phone, e-mail and ticketing system
- Analyze, classify and resolve incidents in first-level support
- Handle support cases independently or in close collaboration with the IT team at the main location
- Carefully document all support cases in the ticketing system
- Help users with questions about standard software, hardware and typical workplace equipment (e.g., printers, networks, desktop/laptop computers)
- Actively contribute to the continuous improvement of internal IT support processes
Requirements
- Completed training as a Technical Assistant for Informatics, IT systems clerk, IT management assistant or a comparable qualification – career changers with strong IT knowledge are welcome
- Initial experience in IT support, user helpdesk, service desk or IT customer support
- Confident use of Windows operating systems and the Microsoft Office suite
- Basic hardware knowledge (PCs, notebooks, printers) and general understanding of IT infrastructures
- Strong service and customer orientation, communicative manner and enjoyment of working with end users
- Good German and English language skills, both written and spoken
- Structured, solution-oriented work style and willingness to learn new topics
Benefits
- 6 weeks of paid annual leave from day one
- Flexible working time models and home office by arrangement
- Up to 13 monthly salaries plus an annual bonus
- Employer contributions to company pension plan
- Optional: net salary optimization with Edenred benefits card
- Hansefit and other corporate benefits discounts for various products and services
- Company health management program
- Bicycle leasing available
- Free water and coffee
- A modern workplace with up-to-date hardware and software
- Individual training and development opportunities through our in-house academy
- Comprehensive and personal onboarding
- Team events such as department outings, summer parties and Christmas parties
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Specialist assisting in Military IT Department with State and Federal Employees. Setting up workstations and solving IT issues with hardware and software.
IT Specialist providing computer support for State and Federal Employees in Military IT Department. Setting up workstations and solving hardware/software issues.
Loan Kit Technician ensuring the maintenance of surgical instrument sets at Arthrex. Supporting surgeons with world - class medical solutions in a fast - paced warehouse environment.
Enterprise Architect at Cayuse Civil Services responsible for designing complex technical solutions. Analyzing customer requirements and crafting detailed service solutions for business needs.
IT Support Specialist providing remote assistance and onsite support for IT inquiries. Collaborating with the IT team to resolve user issues and improve support processes.
Internal Audit Manager leading and coordinating the HVDC internal audit team at Hitachi Energy. Focus on quality and safety excellence across the organization's value chain.
Global Enterprise Architect representing Enterprise Architecture authority for HR, HSE, and Communications. Responsible for aligning IT solutions with business goals at Hitachi Energy.
IT Support Specialist ensuring seamless operation of internal IT systems at osapiens. Focusing on device management, onboarding processes, and IT support in a sustainability - oriented company.
IT Helpdesk Engineer ensuring the seamless operation of IT systems for Civica's employees in Sydney. Engaging with users to troubleshoot issues and maintain records in line with company policies.