Commercial Credit Manager leading a team evaluating and managing credit relationships for the bank. Ensuring risk management and adherence to credit policies in a hybrid work environment.
About the role
- IT Helpdesk Engineer ensuring the seamless operation of IT systems for Civica's employees in Sydney. Engaging with users to troubleshoot issues and maintain records in line with company policies.
Responsibilities
- Ensure the seamless operation of our IT systems and services.
- Troubleshoot and resolve technical issues.
- Demonstrate a deep understanding of our systems.
- Collaborate effectively with team members to foster an environment of support and innovation.
- Act as the main on-site support for the executive team.
- Address regional escalations and oversee the technology infrastructure in the office.
- Engage with colleagues via phone or digital channels to address incidents and service requests.
- Maintain accurate records of work completed and colleague interactions.
- Adhere to Service Management policies, processes, and procedures.
- Provide onsite support to key Civica offices as and when required.
- Maintain and develop your customer skills, technical skills, and knowledge of current Civica processes.
- Provide feedback to improve existing knowledge management.
Requirements
- Proficiency in both Microsoft Server and Client Operating Systems.
- Proficiency in the Microsoft/M365 Application Suite, encompassing tools such as Exchange, Teams, and SharePoint.
- Familiarity with networking concepts and principles.
- Expertise in Managing Anti-Virus Solutions.
- Familiarity with FTP Administration, Microsoft Azure.
- Familiarity with Active Directory and backup solutions is essential.
- Proven expertise in managing File Server and Share Administration.
- Having experience with Linux, Unix, and MacOS will give you a competitive edge.
- It is preferred that the candidate possess qualifications or experience in ITIL v3.
Benefits
- We're all different - and we love this about us.
- We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
- Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
- Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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