Hybrid IT Helpdesk Engineer – Enterprise IT

at Civica US

• Job title: IT Helpdesk Engineer – Enterprise IT
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Azure, Linux, MacOS, Unix
• Location requirements: Hybrid, Sydney, Australia

About the role

• IT Helpdesk Engineer ensuring the seamless operation of IT systems for Civica's employees in Sydney. Engaging with users to troubleshoot issues and maintain records in line with company policies.

Responsibilities

• Ensure the seamless operation of our IT systems and services.
• Troubleshoot and resolve technical issues.
• Demonstrate a deep understanding of our systems.
• Collaborate effectively with team members to foster an environment of support and innovation.
• Act as the main on-site support for the executive team.
• Address regional escalations and oversee the technology infrastructure in the office.
• Engage with colleagues via phone or digital channels to address incidents and service requests.
• Maintain accurate records of work completed and colleague interactions.
• Adhere to Service Management policies, processes, and procedures.
• Provide onsite support to key Civica offices as and when required.
• Maintain and develop your customer skills, technical skills, and knowledge of current Civica processes.
• Provide feedback to improve existing knowledge management.

Requirements

• Proficiency in both Microsoft Server and Client Operating Systems.
• Proficiency in the Microsoft/M365 Application Suite, encompassing tools such as Exchange, Teams, and SharePoint.
• Familiarity with networking concepts and principles.
• Expertise in Managing Anti-Virus Solutions.
• Familiarity with FTP Administration, Microsoft Azure.
• Familiarity with Active Directory and backup solutions is essential.
• Proven expertise in managing File Server and Share Administration.
• Having experience with Linux, Unix, and MacOS will give you a competitive edge.
• It is preferred that the candidate possess qualifications or experience in ITIL v3.

Benefits

• We're all different - and we love this about us.
• We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
• Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
• Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.