IT Helpdesk Engineer ensuring the seamless operation of IT systems for Civica's employees in Sydney. Engaging with users to troubleshoot issues and maintain records in line with company policies.
About the role
- IT Support Specialist ensuring seamless operation of internal IT systems at osapiens. Focusing on device management, onboarding processes, and IT support in a sustainability-oriented company.
Responsibilities
- Internal IT support, assisting users with hardware, software, and network-related queries
- Management of the entire internal company IT, both on the software and hardware side, with a focus on Device Management across all operating systems and Onboarding processes
- Administration of the internal company network structure and WAN connections
- Configuration of hardware, employee accounts, operating systems, and application programs while considering access rights concepts
- Conducting independent analyses and optimising processes and systems
- Focus on security to help safeguard our cloud only strategy
Requirements
- Completed IT-oriented training (e.g. IT, system integration, application development) or comparable professional experience in the desired environment after successfully completing IT retraining
- Professional experience in the field of IT support
- Expertise in Microsoft Exchange and Microsoft 365, as well as knowledge in network management (IP, WLAN, etc.)
- Independent, structured, and problem-solving-oriented work style with a strong analytical understanding
- High level of initiative, commitment, reliability, and communication skills
- Very good knowledge of English
Benefits
- A purpose-driven mission with and for global industry pioneers in tackling complex challenges
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Mannheim, Madrid and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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