Key Account Manager responsible for the implementation and management of central kitchens. Overseeing food supply and compliance with regulations in Care Segment facilities.
About the role
- Junior Client Success Manager role at Atturra focusing on client experience and retention in the Manufacturing Team. Responsible for driving satisfaction metrics and account renewals.
Responsibilities
- Junior Client Success Manager role is designed to support the strategic goals of Atturra Manufacturing Team
- Responsible for planning, developing and implementing strategic and operational outcomes to enhance the client experience and retention to the business
- Serve as the primary information source for installed based clients and as the client liaison for all Atturra manufacturing functions - Services, Support, Sales
- Development of account scheduling, leading and participating in the following
- Accountable for driving subscription renewals
- Accountable for driving client satisfaction metrics
- Accountable for driving client to be referenceable
- Proactive executive communication with customer
- Responsible for “Visions” and account plan development
- Responsible for tracking all customer related interactions in appropriate software (CRM)
- Monitor client growth and changes in personnel
- Maximise passive revenue opportunities and develop, oversee and rapidly improve sales operations and client processes to drive efficiency and growth
- This role can be the stepping stone to a fulfilling sales career
Requirements
- Bachelor’s degree in business, IT or equivalent
- 2 years of hands-on business or business facing experience as an Information Technology Business Analyst or Consultant, demonstrating growing levels of responsibility
- Experience with executive presentations and escalations; a dynamic and firm presence in an extremely high impact environment; strong level of executive presence and willing to dig into details to support vision and mission
- ERP experience and/or manufacturing industry exposure a must
- Working knowledge of Excel, PowerPoint and Word and CRM packages
- Strong communication through telephone and call handling skills required
- Strong presentation skills, superior communication (oral & written) skills; must be able to communicate well for impact and motivate the clients to act and maintain high client satisfaction
- Must have demonstrable knowledge of business functions and be willing to grow to learn additional functions
- Strong organizational behaviours that include planning and follow up, people service aptitude and ability, works well in our team, self-starter, willing to learn & resourceful, able to manage multiple priorities, builds strong relationships
- Up to 5 % of official travel, mostly driven by methods used to achieve the key metrics of client satisfaction and renewals
Benefits
- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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