Platform Support Specialist in Connect Platform team at CFC, enhancing digital broker experience through proactive engagement.
About the role
- Trainee in Customer Experience & Operations at Vodafone, discovering various areas for 18-24 months and shaping the future service.
Responsibilities
- You will have the opportunity over 18–24 months to explore different facets and areas of Vodafone.
- In Customer Operations you will help shape the service of the future.
- You will become an expert on the needs of customers in customer-facing environments.
- You will learn the tools and techniques for the customer experience management of the future.
Requirements
- Completed a Master's degree (or a Bachelor's degree with at least 2 years of professional experience).
- Business-fluent in German and English (C1 level according to the CEFR).
- Strong communication and analytical skills.
- You put customers and their needs first.
- Commitment to processes and strategies that positively influence the customer experience.
Benefits
- Flexibility: Hybrid working allows you to work from the office or up to 3 days per week from home.
- Competitive pay and pension benefits: holiday and Christmas bonuses or a 13th salary.
- Permanent contract: After completing the trainee program, you will transition seamlessly into a permanent role.
- Work–life balance: childcare support, health and mindfulness programs, or gym membership.
- Discounts and additional perks: special offers on all our products.
- An experienced mentor and a buddy will support you from day one.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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