System Specialist Operations handling self-directed 2nd level support for applications, services, and infrastructure at Vodafone. Responsible for service level agreements, and optimization measures for incident avoidance.
Responsibilities
Independently perform 2nd-level support for applications, services, and infrastructure.
Independently define and monitor Service Level Agreements and service KPIs for the services you are responsible for, ensuring compliance.
Proactively respond to potential breaches of targets and quality degradations.
Responsible for independently identifying, coordinating, and implementing proactive optimization measures to prevent incidents.
Manage escalations up to the group-lead level.
Support and assist with rollouts of new systems, services, and software.
Requirements
Technical vocational training with 5 years of professional experience, or a university of applied sciences degree (Fachhochschule) in Electrical Engineering/Computer Science with at least 2 years' professional experience in IT application operations or telco network operations.
Strong customer orientation and analytical thinking skills.
Excellent analytical, conceptual, and organizational skills.
Good to very good knowledge of MS Office and Unix/Linux; ideally also experience with Java, Tomcat, and Apache Web Server.
Good to very good knowledge of network and transmission technology, including protocols such as TCP/IP.
Knowledge of cloud technologies (e.g., AWS, OCI) is an advantage.
Good spoken and written English (approx. B1 CEFR).
Benefits
Flexibility: Hybrid working allows you to work from the office or up to 3 days per week from home.
Additionally, you can work up to 20 days per year from other EU countries and an increasing number of non-EU countries.
Attractive salary and pension provisions: As a collective-agreement employee you will receive, depending on the pay model, holiday and Christmas bonuses or a 13th month's salary.
Company pension plan providing occupational retirement benefits.
Training and development: You choose which of our learning and training programs support your individual development.
Work–life balance: From childcare to health and mindfulness programs or gym memberships—you shape your work and private life flexibly.
We support you.
We also support you in caring for dependants/relatives.
Discounts and additional benefits: As an employee, you receive special offers on all our mobile, fixed-line, internet, and TV products.
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