Hybrid System Specialist, Operations

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About the role

  • System Specialist Operations handling self-directed 2nd level support for applications, services, and infrastructure at Vodafone. Responsible for service level agreements, and optimization measures for incident avoidance.

Responsibilities

  • Independently perform 2nd-level support for applications, services, and infrastructure.
  • Independently define and monitor Service Level Agreements and service KPIs for the services you are responsible for, ensuring compliance.
  • Proactively respond to potential breaches of targets and quality degradations.
  • Responsible for independently identifying, coordinating, and implementing proactive optimization measures to prevent incidents.
  • Manage escalations up to the group-lead level.
  • Support and assist with rollouts of new systems, services, and software.

Requirements

  • Technical vocational training with 5 years of professional experience, or a university of applied sciences degree (Fachhochschule) in Electrical Engineering/Computer Science with at least 2 years' professional experience in IT application operations or telco network operations.
  • Strong customer orientation and analytical thinking skills.
  • Excellent analytical, conceptual, and organizational skills.
  • Good to very good knowledge of MS Office and Unix/Linux; ideally also experience with Java, Tomcat, and Apache Web Server.
  • Good to very good knowledge of network and transmission technology, including protocols such as TCP/IP.
  • Knowledge of cloud technologies (e.g., AWS, OCI) is an advantage.
  • Good spoken and written English (approx. B1 CEFR).

Benefits

  • Flexibility: Hybrid working allows you to work from the office or up to 3 days per week from home.
  • Additionally, you can work up to 20 days per year from other EU countries and an increasing number of non-EU countries.
  • Attractive salary and pension provisions: As a collective-agreement employee you will receive, depending on the pay model, holiday and Christmas bonuses or a 13th month's salary.
  • Company pension plan providing occupational retirement benefits.
  • Training and development: You choose which of our learning and training programs support your individual development.
  • Work–life balance: From childcare to health and mindfulness programs or gym memberships—you shape your work and private life flexibly.
  • We support you.
  • We also support you in caring for dependants/relatives.
  • Discounts and additional benefits: As an employee, you receive special offers on all our mobile, fixed-line, internet, and TV products.

Job title

System Specialist, Operations

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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