Connect small businesses with suitable spaces from our portfolio. Provide customer service through calls and emails, ensuring positive experiences.
About the role
- Client Support Specialist acting as the operational backbone for governance, planning and reporting. Engaging with stakeholders, ensuring service delivery and customer excellence in the United Kingdom.
Responsibilities
- Acting as the operational backbone of the function, the role provides governance, planning and reporting
- Attending client and internal meetings alongside the Head of Client Services to track and manage customer excellence and delivery oversight across client programmes
- Prepare the Head of Client Services for internal, external, and executive forums by working with the Client Services team and Defence & Secure Office
- Provide day-to-day operational and support to the Client Services Leadership team, enabling them to focus on client engagement and service delivery
- Support planning and coordination of client initiatives, service improvements and change activity
- Act as a central point of contact for governance, reporting and process alignment across client accounts
- Proactively collaborate across functions to coordinate and support delivery of the Defence Action Plan, ensuring alignment from planning through execution
Requirements
- Able to obtain and maintain Developed Vetting clearance (DV)
- Experienced in a Business Management, PMO or operational role within a client facing or service based environment
- Highly organised, comfortable working in a fast-paced environment, with excellent attention to detail and the ability to manage multiple priorities
- Confident communicator, able to engage credibly with senior stakeholders and client facing teams
- Data driven, with experience producing reports, dashboards and insights to support decision making
- Expert proficiency in Microsoft PowerPoint, Word, and Excel
Benefits
- Excellent basic salary plus bonus and Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Learning tools for career development
- Top-notch parental leave policies
- Discounts, vouchers, pension plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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