Junior Customer Service Specialist managing customer inquiries with e - commerce focus in Slovakia. Handling omnichannel support while building relationships with customers and merchants.
About the role
- Product Support Specialist at Viv Technologies responsible for troubleshooting and providing solutions to customer issues. Engage with cross-functional teams to maintain product quality and customer satisfaction.
Responsibilities
- Take ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAs
- Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end users
- Work directly with a small, agile, cross functional team including engineers
- Debug errors within customers' integrations
- Escalate inquiries to senior technical support or software engineers accordingly
- Provide feedback to the Product Team on what features or enhancements may improve the product
Requirements
- 1 year of relevant work and/or co-op experience
- Bachelor's Degree in Information Technology, Computer Engineering, or related equivalent experience preferred
- Experience with service desk management experience is strongly preferred
- Experience in IT/technical support is strongly preferred
- Detail and results-oriented, self-motivated and persistent
- Excellent interpersonal and communication (verbal and written) skills
- Demonstrated analytical, problem-solving and decision-making skills
- You enjoy a challenge, are curious and love innovating new things, are passionate about finding solutions, take ownership, and are a team player.
Benefits
- Competitive salary and benefits
- A great corporate culture that works with your lifestyle
- A chance to work with a strong team that values the opinions of every member
- Opportunities to be mentored and grow your skills
- We embrace the uniqueness and perspectives of the community of people who work here and our clients. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this
- We welcome candidates with disabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Coordinator at ASSA ABLOY overseeing scheduling and communication for service and installations. Collaborating with various teams and maintaining operational efficiency across locations.
Customer Experience Rep I serves as the first point of contact for callers needing assistance with any of our products or services. Responsible for delivering exceptional service, coordinating requests, and ensuring a welcoming experience.
Customer Support/Sourcing Specialist handling customer inquiries and managing eStore operations. Working in a fast - paced environment to deliver high - quality service and support.
Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
Customer Service support for banking customers managing orders and logistics at IDEMIA. Building relationships and ensuring customer satisfaction through effective strategy and communication.
Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
Trading Support Specialist at Cargill assisting merchants with rail contracts execution and customer service. Coordinating with accounting to ensure timely contract application and resolution of issues.
Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.