Customer Service Representative handling national and international customer inquiries via phone and email in Bremen, Germany. Support for sales team and processing customer communications in a full - time position.
About the role
- Product Support Specialist at Viv Technologies responsible for troubleshooting and providing solutions to customer issues. Engage with cross-functional teams to maintain product quality and customer satisfaction.
Responsibilities
- Take ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAs
- Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end users
- Work directly with a small, agile, cross functional team including engineers
- Debug errors within customers' integrations
- Escalate inquiries to senior technical support or software engineers accordingly
- Provide feedback to the Product Team on what features or enhancements may improve the product
Requirements
- 1 year of relevant work and/or co-op experience
- Bachelor's Degree in Information Technology, Computer Engineering, or related equivalent experience preferred
- Experience with service desk management experience is strongly preferred
- Experience in IT/technical support is strongly preferred
- Detail and results-oriented, self-motivated and persistent
- Excellent interpersonal and communication (verbal and written) skills
- Demonstrated analytical, problem-solving and decision-making skills
- You enjoy a challenge, are curious and love innovating new things, are passionate about finding solutions, take ownership, and are a team player.
Benefits
- Competitive salary and benefits
- A great corporate culture that works with your lifestyle
- A chance to work with a strong team that values the opinions of every member
- Opportunities to be mentored and grow your skills
- We embrace the uniqueness and perspectives of the community of people who work here and our clients. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this
- We welcome candidates with disabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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