Hybrid Sales Operations Coordinator

at VitalSource

• Job title: Sales Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Milton Keynes, United Kingdom

About the role

• Sales Operations Coordinator supporting VitalSource’s sales team with operational tasks and client interactions. Managing sales data and assisting in strategic initiatives to enhance sales efficiency.

Responsibilities

• Assist the sales team in managing day-to-day operations, including tracking and updating the sales pipeline, preparing reports, and ensuring accurate data entry in SalesForce.
• Monitor and analyze sales pipeline metrics to identify trends, potential opportunities, and areas of concern.
• Provide insights to the sales team to support strategic decision-making.
• Coordinate all new non-standard Deals Desk submissions to ensure consistency and support the sales team as required on booklist availability analysis, pricing and quotations.
• Manage the flow of leads from various sources, ensuring timely follow-up and accurate tracking in the CRM system.
• Conduct research on potential sales leads, gather relevant information, and book appointments for sales representatives.
• Support the sales team in maintaining strong relationships with clients, including managing communication, scheduling meetings, and handling inquiries.
• Attend meetings with the sales team, take detailed notes, and ensure follow-up actions are documented and assigned.
• Prepare regular sales reports and presentations, utilizing pivot tables in Excel to analyze data and provide actionable insights.
• Oversee and manage multiple projects simultaneously, ensuring deadlines are met and tasks are completed efficiently.
• Ensure the integrity of sales data within SalesForce, regularly updating and maintaining accurate records.
• Work closely with other departments, including Marketing, Customer Success, and Operations, to ensure a seamless sales process and excellent client experience.
• Stay informed about trends and developments in the education and publishing industries to effectively support the sales team and contribute to strategic discussions.

Requirements

• Bachelor’s degree or equivalent work experience in commercial fields
• Proven experience in sales operations, sales support, or similar role.
• Proficiency in Salesforce engagement and enablement tools (i.e., Salesforce, Marketo, ChurnZero, etc.) and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret sales data and metrics.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Knowledge of sales processes, pipeline management, and best practices.
• Proactive attitude with a problem-solving mindset and a drive for continuous improvement.

Benefits

• Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds.
• Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare.
• Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health.
• Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement.
• Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel.
• Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances.
• Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury.
• Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes.
• Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents.
• Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education.