Specialist, Shipboard Payroll managing payroll operations for shipboard personnel at Royal Caribbean Group. Supporting payroll processes, compliance, and financial analysis for a large employee base.
VI
Hybrid Enterprise Service Manager, Global Delivery – Payroll Activation 1
Posted 19 hours ago
About the role
- Enterprise Service Manager overseeing global payroll delivery and client activations for Vistra. Ensuring timely and accurate service administration while maintaining client satisfaction.
Responsibilities
- Reporting to the Global Payroll Manager – Payroll
- Responsible for the successful planning, designing and execution of global payroll delivery without friction to Vistra clients
- Responsible for focusing on client payroll activations and ensuring that client payroll services are administered in an accurate and timely manner whilst maintaining high levels of client satisfaction
- Manage a portfolio of Tier 1 and Tier 2 clients
- Strong project management, client engagement, and strong Global Delivery Knowledge and understanding
- Internal stakeholder management and strong communication skills across many differing cultures
- Develop and implement Global Standards that ensures both delivery resilience and managing risk mitigation strategies
- Single point of contact for both internal and client stakeholders during 'Crisis'
- Executing our Service Management Framework
Requirements
- Bachelor’s degree in business administration, management or a related field
- Ideally 5+ years of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
- Ideally 5+ years of experience in an operations related environment, with a proven ability to deliver cost effective solutions and service design
- Proven experience in operational and client management
- Experience in handling complex client discussions
- Proven ability to repair & improve client relationships
Benefits
- 25 days annual leave
- Individual private medical insurance cover
- Health cash plan
- Pension: 3% employee and 8% employer contribution
- Life Assurance 4x Salary
- Group income protection
- Season ticket loan
- Ride to work scheme
- A day’s Celebration Leave
- Ability to buy up to one week’s annual leave per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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