Payroll Coordinator managing payroll processing at AKAM since 1983. Overseeing compliance with regulations and providing exceptional service to employees and managers amid payroll complexities.
About the role
- North America Payroll Manager overseeing payroll operations for the U.S. and Canada. Responsible for compliance, processing, and team management.
Responsibilities
- Own end-to-end payroll processing for the U.S. and Canada, ensuring on-time, accurate, and compliant payroll execution across all pay groups.
- Oversee payroll calendars, cut-offs, controls, reconciliations, and sign-off processes. Ensure processing of earnings, deductions, benefits, equity, bonuses, retroactivity, terminations, and off-cycle payments.
- Manage payroll funding, cash requirements, and coordination with Finance/Treasury.
- Ensure compliance with all federal, state/provincial, and local payroll laws and regulations, including tax, wage and hour, and reporting requirements.
- Monitor legislative changes and assess operational impacts; implement required updates proactively.
- Support internal and external audits, SOX controls, and payroll risk assessments.
- Lead, coach, and develop the North America payroll team, fostering accountability, consistency, and high performance. Promote standardization while accommodating local statutory requirements.
- Manage relationships with payroll service providers, tax vendors, and third-party partners; ensure SLAs, KPIs, and contractual obligations are met.
- Act as a key payroll partner to HR, People Operations, Finance, Tax, Legal, and Employee Experience teams.
- Drive continuous improvement initiatives to enhance accuracy, efficiency, controls, and employee experience.
- Contribute to payroll transformation initiatives, including system implementations, automation, and standardization. Maintain and improve payroll documentation, SOPs, and knowledge assets.
- Ensure timely and professional resolution of payroll inquiries and escalations.
Requirements
- Bachelor’s degree in Business, Finance, Accounting, HR, or a related field (or equivalent experience).
- 8–10+ years of progressive payroll experience, with deep expertise in U.S. payroll; Canadian payroll experience strongly preferred.
- Strong knowledge of payroll tax, wage and hour regulations, and compliance frameworks.
- Experience working with outsourced payroll providers and payroll systems (e.g., ADP, Workday, SAP, or similar).
- CPP (Certified Payroll Professional) or equivalent certification.
- Exposure to payroll transformation or system implementation projects.
- Strong leadership, judgment, and decision-making skills.
- High attention to detail with the ability to manage competing priorities.
- Structured, risk-aware, and process-driven mindset.
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