Customer Service Manager responsible for delivering seamless customer experiences and improving team workflows for client. Championing customer voice in decisions across the business with performance metrics.
About the role
- Customer Support Manager at CARSYNC engaging in fleet management through a tech-oriented customer support role. Focused on customer satisfaction and onboarding assistance.
Responsibilities
- Handle incoming support requests and ensure a high resolution rate
- Actively guide customers through the onboarding process
- Provide excellent customer care and measure customer satisfaction
- Process inquiries in a structured and solution-oriented manner
Requirements
- Completed vocational training in a commercial or technical field
- Strong communication skills
- High coordination skills
- Excellent interpersonal skills
- Analytical thinking
- Ability to work independently
Benefits
- Attractive compensation with a performance-based component
- Agile work environment with flat hierarchies and a family-like atmosphere
- Comprehensive onboarding and training
- Focus on employee satisfaction and environmental responsibility
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