Hybrid Working Student in Customer Success

at visioncheckout

• Job title: Working Student in Customer Success
• Job type: Part Time
• Experience level: Entry level
• Salary: €700 - €1,050 per month
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Karlsruhe, Germany

About the role

• As a Werkstudent in Customer Success, engage with customers and solve issues for a tech startup. Collaborate with the development team and enhance customer satisfaction in a growing company.

Responsibilities

• You are in direct contact with our customers and resolve potential issues either independently or in collaboration with our engineering team
• You establish yourself as a trusted advisor and help customers roll out additional vision checkouts
• You propose concrete measures for the successful deployment of the vision checkout and respond to a variety of situations using our software
• You prepare reports on system performance and communicate them to the team
• You identify root causes of problems and submit feature requests to our development team
• You prepare and conduct workshops to improve our internal processes and increase customer satisfaction

Requirements

• You are a currently enrolled student and speak fluent German
• You are willing to occasionally travel within Europe to visit our customers
• You are outgoing and have strong communication skills
• You have a structured, independent working style and can handle new daily challenges
• You remain calm and motivated even in stressful situations
• You have a genuine interest in learning more about computer vision & machine learning

Benefits

• Casual working atmosphere in a young team
• Flexible working hours and location
• A genuine startup culture with flat hierarchies and short decision-making processes
• Responsibility from day one in a fast-growing company
• Work with state-of-the-art technology and research in machine learning and computer vision
• Exposure to renowned clients
• Modern office in a trendy industrial complex
• Free coffee and snacks
• After-work sports (e.g., workouts, spikeball, …) and team events